When I was growing up, I thought my mother made the best spaghetti sauce in the world. I didn’t know how she made it; I never really paid attention at that young age. When I moved away from home and married into a family that had an obsession with Italian food, I learned that the sauce I had experienced in childhood – and thought was awesome – was just “ok” (and actually just came from a jar). The sauce that my mother-in-law made was made from scratch and truly amazing! My wife has since carried that to the next level and it is even better, now!
What would have happened if I had never tried my mother-in-law’s sauce? What if I had just said, “Hey, if it doesn’t come from a jar – I’m not interested!”?
Answer: I would have missed out on something truly extraordinary!
For some businesses, the idea of changing suppliers seems like such a monumental task that they would rather struggle along with whatever supplier they’re currently working with. What those businesses don’t realize is that they’re missing out on a much better purchasing experience. Switching to a new, better supplier will not only make current life easier but help foster growth. Your target should be a supplier who partners with you, who has the same objectives as you and looks out for your best interest. If you’re unsure of whether or not it’s time to seriously consider changing suppliers, check out the six indicators below.
1. Lack of Communication
If you have a hard time communicating with your current supplier, you have a serious problem. Communication is key to any good relationship, and it’s absolutely paramount for the one you have with your supplier. You can work hard to improve communication with your supplier, but major communication issues are usually a sign it’s time to find another supplier.
2. Unexpected or Excessive Rise in Cost
The cost of doing business is bound to go up over time. However, if the price suddenly jumps considerably or without notice or reason, it’s not a good sign. Talk with your supplier about the reason for the price jump. Material price adjustments are common; outside of that, if you don’t feel it’s justified, start looking elsewhere.
3. Unreliable Delivery
Any good supplier will be able to deliver reliably and on time. However, many businesses put up with unreliable delivery every day. If you get perfect parts at a reasonable price but you never have them when you need them, what’s the point? If you find that you are ordering extra inventory from that supplier just to avoid running out of parts, you need to look elsewhere.
4. Poor Quality
If you dread receiving a shipment from a supplier, thinking, “I wonder what will be wrong, this time?” you need to find a new supplier. After all, if you receive parts on time and a good price but they don’t work, then what’s point?
5. Limited Capacity
If you are growing faster than your supplier can keep pace with, you should start shopping. When a supplier isn’t investing in its own growth, let alone yours, you need to find a supplier who has their priorities straight.
6. No Help with Long-Term Business Goals
Your supplier should know and be actively working to make your long-term business goals happen. That’s why communication is so important. Even a supplier that communicates well day-to-day can come up short when it comes to long-term strategic growth. Find yourself a supplier that wants you to reach your goals as badly as you do.
At Mainstay Manufacturing, we’re deeply invested in our customers. We consider them partnerships because truly believe this is the best way to do business. We can deliver on a wide variety of metal componentry needs, and we have the ability and capacity to handle all kinds of machining and fabrication. If you’ve noticed any of the indicators listed above with your current suppliers, contact us today!